Destination Smiles
Based in San Jose, CA, Destination Smiles focuses on pediatric dentistry, orthodontics (braces & Invisalign), tongue-tie treatment, oral surgery, and dental emergencies.
Dr. Joe Fridgen
Destination Smiles
EXECUTIVE CHALLENGE
In 2020, Destination Smiles ran billing entirely in-house with 3-4 FTEs. Hiring and retaining billing talent was difficult, — especially through COVID — and when someone left, valuable RCM knowledge often went with them. Dr. Fridgen also saw that staff who should have been focused on patients were buried in paperwork instead.
TALLY SOLUTION
Destination Smiles partnered with Accurio to fully manage their revenue cycle — claims, payment posting, and AR follow-up. Tally's AI and automation tools have since been layered in: claims process faster, follow-ups trigger automatically. Dr. Fridgen notes that AI-assisted processes are a seamless change.
Reduction in Time Spent on In-House Billing
Tally and Accurio helped make revenue cycle management easier, while reducing internal billing workload dramatically.
Overall Easier Revenue Cycle Management
Revenue cycle operations became more manageable with outsourced support and AI-assisted workflows.
Faster cash flow
Cash is received 1–2 weeks earlier, improving operating visibility and reducing lag in collections.
Lower denials, fewer errors.
Automation and structured follow-up contribute to cleaner claims, fewer mistakes, and better financial performance.
